Shipping policy

DELIVERY INFORMATION

1) TYPICAL DELIVERY TIMELINE Momzcradle's products are made-to-order and handcrafted with love in its in-house units in India and hence products may reach you within 7 to 14 working days at the maximum. However, we understand you may have scheduled maternity shoots, baby showers, travel plans or family events etc. on a particular date, hence, we offer priority delivery in such cases. Contact us at thottilmaternity@gmail.com for processing such special requests.

3) TIMING/DAY OF DELIVERY Our courier partners will deliver your parcel on weekdays Monday to Saturday (between 7:00am - 8:00 pm). We do not deliver on bank holidays or national holidays or state specific holidays. In this case you should expect your delivery the following working day. NOTE : In exceptional circumstances, such as pandemics, extreme weather conditions, strikes, unfortunate accidents or unforeseen technical glitches, we may not be able to ensure timely delivery. We may require additional time and effort in such cases. However, we assure you that we will do our best to deliver your order at the earliest.

4) TRACKING OF ORDER Once dispatched, Momzcradle.com will send you an order dispatch confirmation email with the tracking ID of the courier it has been sent by.

5) EXCEPTIONAL CASES Momzcradle.com reserves the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address – In such cases, we will notify you as soon as possible. Also, incorrect information may lead to non-delivery of orders.

CANCELLATION OF ORDERS : Momzcradle's products are handcrafted and made-to-order, hence cancellation of orders once order processing has started makes it challenging. Hence, cancellation of orders is permitted only before the order has been shipped by us.

EXCHANGE, RETURNS & REFUNDS POLICY We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. Incase of return due to size mismatch or other reasons, the return courier charges are to be borne by the customer. In case of manufacturing defect or defect due to transportation, Momzcradle will bare the courier charges. Refund of money option is available only for products with manufacturing defect or damage during transportation to customer. The refund can be processed only if the product is shipped back within 48 hours and the airway

bill/Courier tracking number is provided to us. The refund will be processed within 7 days of receipt of the product returned upon verifying the defects/problems reported. In case of returns for size exchange or any other reason, the product should be shipped back in original condition without any damage within 48 hours, and the tracking number should be provided.