TYPICAL DELIVERY TIMELINE
Momzcradle’s products are made-to-order and handcrafted in our in-house units in India. Orders may reach you within 7 to 14 working days at the maximum. However, if you have maternity shoots, baby showers, travel plans, or family events scheduled, we offer priority delivery. For such requests, contact us at thottil.orders@gmail.com

TIMING/DAY OF DELIVERY
Our courier partners deliver parcels on weekdays, Monday to Saturday, between 7:00 am and 8:00 pm. We do not deliver on bank holidays, national holidays, or state-specific holidays. In such cases, deliveries will be made on the following working day. Please note that in exceptional circumstances such as pandemics, extreme weather conditions, strikes, accidents, or unforeseen technical glitches, deliveries may be delayed. We assure you that every effort will be made to deliver your order at the earliest.

TRACKING OF ORDER
Once dispatched, Momzcradle.com will send you an order dispatch confirmation email with the tracking ID of the courier.

EXCEPTIONAL CASES
Momzcradle.com reserves the right not to deliver orders if we believe the address is not secure, for example, a communal postal address. In such cases, you will be notified as soon as possible. Incorrect information may also lead to non-delivery of orders.

EXCHANGE, RETURNS AND REFUNDS POLICY
Orders may not be delivered if the address is considered unsafe (for example, a communal postal address) or if incorrect information is provided. In such cases, we will notify you at the earliest.

Exceptional Cases
We stand by the quality of our products. If you are not satisfied, we will make things right.

• In case of returns due to size mismatch or other reasons, return courier charges are to be borne by the customer.
• In case of manufacturing defects or damage during transit, Momzcradle will bear the courier charges.
• Refunds are available only for manufacturing defects or damage during transit. Refund requests must be raised within 48 hours, and the product must be shipped back with the airway bill or tracking number provided. Refunds will be processed within 7 days of receipt and verification.
• For size exchanges or other reasons, the product must be shipped back in original condition, unused, undamaged, and with tags intact within 48 hours. The tracking number must be shared with us.
  
  

During sale periods, exchanges are not accepted.

Please note: Reverse pick-up services may not be available at certain pin codes. In such cases, customers must courier the parcel back themselves. For queries, email us at thottil.orders@gmail.com

RETURN REQUEST PROCESS
You must raise a return or exchange request by emailing thottil.orders@gmail.comwithin 2 days of receiving your parcel. Based on eligibility, either reverse pick-up will be arranged, or you will be required to self-courier the parcel.

A. Reverse Pick-Up

Available at select pin codes. Parcels may take 10-15 days to reach us due to courier company policies. If reverse pick-up does not occur within 7 days of request, please email us at thottil.orders@gmail.com

B. Self-Courier

If reverse pick-up is unavailable, you must courier the parcel yourself.

1. Mention your order number, name, and phone number clearly on the parcel.
2. Ship the parcel within 3 days of raising concern and share the tracking ID with us. Proof of postage with tracking information must be obtained as we cannot be liable for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
3. The product must be unused, in its original packaging, and with tags intact.
   

Once the parcel is received and inspected, we
will send an email confirming approval or rejection. If approved, refunds or
store credit will be processed, or the exchange item will be shipped.

RETURN OPTIONS

Exchange: Once approved, the requested exchange product will be shipped or store credit may be provided. Exchanges are allowed only once per order. Refunds are not applicable on exchanged orders.

Refunds: Refunds will be made via the original payment method and may take 5-10 working days to reflect. In case of a manufacturing defect, Momzcradle will provide a full refund including shipping costs. To request a return or exchange, email us at thottil.orders@gmail.com